Payment for your purchases is made by credit card (credit card, Visa, Eurocard / Mastercard, American express) or via Paypal account.

Yes, it is completely secure. We use SSL authentication and information encryption to ensure the confidentiality of transactions made on our site.

Your order is prepared with the greatest care in our workshops. As soon as your package is shipped, you will receive a shipping confirmation email containing the tracking number of your package. You can also log into your Customer account at any time, under “My Orders” and click on the “Track” link. my command “.

Once your order has been placed, it is not possible for us to cancel or modify it. Indeed, the products go quickly in preparation in order to guarantee the shortest processing times.
In the event of an error, we invite you to apply your legal withdrawal period upon receipt of your order, and to return it to us with this completed and signed withdrawal form within 14 days for reimbursement.

By logging into your “Customers” area, in the “My Account” section, then “My Orders”.

We hope you are satisfied with our products.
If, however, for any reason, the product ordered does not fully meet your expectations, you can return said product, unopened, unused and in perfect condition, within 14 days from the date of receipt of your parcel.
We invite you to contact our Customer Service on 07 64 09 00 21. We will send you the return form to complete.

We invite you to contact us to return the missing product (s). You will be offered a quick solution.

We invite you to contact us on 07 64 09 00 21 or by email at contact@cakelucky.fr.

Upon receipt of your package by our services, the refund is made within 14 days on the method of payment used during the initial purchase.
We inform you that the initial delivery costs are reimbursed (in the case of the return of an entire order) and that all products must be returned in their original packaging.

You can create your Customer account when finalizing an order online, or by clicking on “Login” at the top of the site.

You can modify your personal data by logging into your Account, then the “My information” section.

When logging into your Account, click on the “Forgot password” link. A new password will be sent to you by email.

Do you want to offer a gourmet treat? Are you hesitating between different products? The gift card allows you to leave the choice of products to its recipient.

You can offer a gift card for an amount between 20 and 50 euros.

When entering the order, you can enter the recipient’s email address. He will receive it directly in his e-mail box. In addition, we will send you a gift card printed by us that you can hand deliver.

Unfortunately, it is not possible to change an e-mail address because it is sent to the beneficiary immediately after validation of the order.

We invite you to contact our Customer Service so that we can inform you directly on 07 64 09 00 21.

Your card is only valid on the cakelucky.fr site and this for 1 year after the date of purchase. To use it, simply place an order and check the “Gift Card” box in the payment area. You will then need to enter your card numbers.

In addition, you can use it on one or more occasions until its available amount is exhausted and within the limit of its validity date. And if the amount of your purchases is greater than the amount available on your card, you can complete your payment by the means of payment of your choice.