Frequently Asked Questions

My command

What are the payment methods accepted on the Cake Lucky site?

Payment for your purchases is made by credit card (credit card, Visa, Eurocard / Mastercard, American express) or via Paypal account.

Is online payment secure?

Yes, it is completely secure. We use SSL authentication and information encryption to ensure the confidentiality of transactions made on our site.

Do you want to track your order?

Your order is prepared with the greatest care in our workshops. As soon as your package is shipped, you will receive a shipping confirmation email containing the tracking number of your package. You can also log into your Customer account at any time, under “My Orders” and click on the “Track” link. my command “.

Do you want to modify or cancel your order?

Once your order has been placed, it is not possible for us to cancel or modify it. Indeed, the products go quickly in preparation in order to guarantee the shortest processing times.
In the event of an error, we invite you to apply your legal withdrawal period upon receipt of your order, and to return it to us with this completed and signed withdrawal form within 14 days for reimbursement.

Where can I find my order history?

By logging into your “Customers” area, in the “My Account” section, then “My Orders”.


What are the prices and delivery times?

Delivery is free from € 60 purchase.

When finalizing your order, you can choose from 2 delivery methods:

  • Colissimo at home:

Small packages can be dropped off in your mailbox.

Delivery time: 2 to 5 working days from shipment.

The price is adapted to the weight of your basket.

  • Delivengo at home for Europe and the world:

Small packages can be dropped off in your mailbox.

Delivery time: 3 to 15 working days from shipment.

The price is adapted to the weight of your basket.

  • Chronopost

Your package is delivered by hand and against signature.

Delivery time: 1 to 2 working days from shipment.

Price: 12 €

Mainland France, excluding Corsica and hard-to-reach areas defined by Chronopost.

Corsica especially: + € 19.60

Especially difficult to access areas: + € 5

Especially on Saturday delivery: + € 6 if order placed on the site before Friday 10am.

The delivery time applies from the sending of the shipment confirmation email for your order.

Do you want to be delivered to an address other than your home?

When ordering, you can enter a delivery address other than your billing address.

Want to send your order to a friend?

When ordering, provide your friend’s address as the delivery address.

You can also add a personalized message when confirming your order.

Do you want to send the same order to several addresses?

An order can only be shipped to one delivery address.

Do you want to be delivered abroad?

When ordering you will need to select the right carriers, they can all ship abroad, depending on the country of destination some may be cheaper than others.

Is your delivery late? 

As soon as your order is shipped, a shipping confirmation email will be sent to you. It contains your order tracking number.

Return and refunds

Do you want to return an item or an order?

We hope you are satisfied with our products.
If, however, for any reason, the product ordered does not fully meet your expectations, you can return said product, unopened, unused and in perfect condition, within 14 days from the date of receipt of your parcel.
We invite you to contact our Customer Service on 07 64 09 00 21. We will send you the return form to complete.

Is a product missing from your order?

We invite you to contact us to return the missing product (s). You will be offered a quick solution.

The product received does not conform or is damaged?

We invite you to contact us on 07 64 09 00 21 or by email at

What are the deadlines and methods of reimbursement?

Upon receipt of your package by our services, the refund is made within 14 days on the method of payment used during the initial purchase.
We inform you that the initial delivery costs are reimbursed (in the case of the return of an entire order) and that all products must be returned in their original packaging.

My account

How to create an account?

You can create your Customer account when finalizing an order online, or by clicking on “Login” at the top of the site.

Do you want to change your personal data?

You can modify your personal data by logging into your Account, then the “My information” section.

I forgot my password, how can I find it?

When logging into your Account, click on the “Forgot password” link. A new password will be sent to you by email.

Gift cards

Why offer a gift card?

Do you want to offer a gourmet treat? Are you hesitating between different products? The gift card allows you to leave the choice of products to its recipient.

What is the minimum / maximum amount I can offer?

You can offer a gift card for an amount between 20 and 50 euros.

How to send the gift card to its beneficiary?

When entering the order, you can enter the recipient’s email address. He will receive it directly in his e-mail box. In addition, we will send you a gift card printed by us that you can hand deliver.

I have validated my order and I made a mistake or wish to change the recipient’s email address.

Unfortunately, it is not possible to change an e-mail address because it is sent to the beneficiary immediately after validation of the order.

I have lost my gift card or I cannot find the email that contained my card, what should I do?

We invite you to contact our Customer Service so that we can inform you directly on 07 64 09 00 21.

Where and how to use the gift card?

Your card is only valid on the site and this for 1 year after the date of purchase. To use it, simply place an order and check the “Gift Card” box in the payment area. You will then need to enter your card numbers.

In addition, you can use it on one or more occasions until its available amount is exhausted and within the limit of its validity date. And if the amount of your purchases is greater than the amount available on your card, you can complete your payment by the means of payment of your choice.

Useful information

You can contact us directly on the website, or by phone +337 64 09 00 21 from Monday to Friday between 8 a.m. and 6 p.m., excluding weekends and public holidays.

Our contact details:

Adresse : 12 allée philippe oblet 14520 Port en bessin huppain

mail :

Contact us

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